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Evidence Guide: PSPLAND409A - Handle compensation claims

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPLAND409A - Handle compensation claims

What evidence can you provide to prove your understanding of each of the following citeria?

Respond to claims for compensation

  1. Claims are assessed and responded to within statutory timeframes.
  2. Compensation claims are served in the required format within the specified time period.
  3. A determination is made as to whether a claimant is entitled to compensation in accordance with legislation, organisational policy and procedures.
Claims are assessed and responded to within statutory timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compensation claims are served in the required format within the specified time period.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A determination is made as to whether a claimant is entitled to compensation in accordance with legislation, organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine compensation

  1. Settlement terms are determined according to legislation, organisational policy and procedures.
  2. Advice is obtained as necessary to deal with any non-routine aspects of claims.
  3. Agreement is negotiated with the claimant in accordance with organisational policy and procedures.
  4. If agreement cannot be reached, an action is prepared and processed through court or compensation court in accordance with organisational procedures.
  5. Settlement documents are prepared in accordance with the compensation determination containing information that is technically correct.
Settlement terms are determined according to legislation, organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is obtained as necessary to deal with any non-routine aspects of claims.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreement is negotiated with the claimant in accordance with organisational policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

If agreement cannot be reached, an action is prepared and processed through court or compensation court in accordance with organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Settlement documents are prepared in accordance with the compensation determination containing information that is technically correct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Settle compensation

  1. Once a settlement is reached, compensation is paid in the required timeframe in accordance with agreements or court determination.
  2. Settlement release is obtained from client and/or third party, as applicable.
  3. Records of finalised compensation claims are stored, maintained and secured according to organisational policy and legislative requirements.
Once a settlement is reached, compensation is paid in the required timeframe in accordance with agreements or court determination.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Settlement release is obtained from client and/or third party, as applicable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records of finalised compensation claims are stored, maintained and secured according to organisational policy and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite unitsthat must be achieved prior to this unit:Nil

Co-requisite unitsthat must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV403B Use resources to achieve work unit goals

PSPGOV406B Gather and analyse information

PSPGOV408A Value diversity

PSPGOV422A Apply government processes

PSPLEGN401A Encourage compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

handling compensation claims in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to compensation

case studies and workplace scenarios to capture the range of situations likely to be encountered when handling compensation claims

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when handling compensation claims, including coping with difficulties, irregularities and breakdowns in routine

handling compensation claims in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

interpreting and applying legislation relating to Crown/State land administration and compensation

communicating with diverse stakeholders including effective negotiation

generating documentation to organisational standards

writing reports requiring formality of language and structure

responding to diversity, including gender and disability

applying public sector legislation such as occupational health and safety, environment, anti-discrimination and diversity in the context of compensation

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, policies and procedures relating to Crown/State land administration and compensation

organisational processes and protocols relating to the handling of compensation claims

court procedures

public sector legislation including occupational health and safety and environment in the context of compensation

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Claimants may include:

Aboriginal groups

Local Government

government agencies

Aboriginal land councils

Aboriginal land trusts

public

Settlement terms may include:

cash settlement

Legislation, organisational policy and procedures may include:

legislation related to public land administration

public sector legislation such as equal employment opportunity, anti-discrimination, diversity, occupational health and safety

privacy legislation and freedom of information

public sector standards

jurisdictional and organisational code/s of practice and code/s of ethics

organisational standards

industry standards

Non routine aspects may include:

special inclusions/exclusions

Organisational procedures may include:

regulatory requirements

industry practices

manual or electronic applications

Organisational procedures may be specified in:

procedures manual

office practice guidelines

workplace notices

computer training manuals